Refund & Cancellation Policy
Last Updated: 7th July 2026
This Refund & Cancellation Policy governs all membership fees, event registrations, and payments made to MAD'B (Make A Difference in Business). By purchasing a membership or registering for a MAD'B event, you agree to the terms outlined below.
1. Membership Fees
MAD'B operates on a recurring monthly membership model. Membership fees provide access to the MAD'B community, monthly networking events, member benefits, and other services offered during the membership period.
2. Refund Policy
All membership fees are non-refundable once payment has been successfully processed.
Refunds will not be provided for:
- Failure to attend monthly networking events
- Change of personal circumstances.
- Relocation or travel constraints.
- Dissatisfaction due to reasons outside MAD'B's control.
- Partial use of membership benefits.
- Suspension or termination resulting from a violation of MAD'B policies.
3. Membership Fees
Members may cancel their membership at any time. Cancellation requests must be submitted in writing via email before the next billing date. Your membership will remain active until the end of the current billing period, after which it will not renew. No partial or prorated refunds will be issued for the remaining portion of the membership period.
4. Automatic Renewal
If your membership is set to renew automatically, your payment method will be charged on each billing cycle. To avoid future charges, members must cancel their membership before the next renewal date.
5. Refund Policy
If you are unable to attend a monthly networking event, we appreciate advance notice.
However, event non-attendance does not entitle a member to:
- A Refund
- A credit toward future events
- A replacement event
6. Event Cancellation by MAD'B
If MAD'B postpones or cancels a networking event due to unforeseen circumstances, including venue issues, safety concerns, or force majeure events, we may, at our discretion:
- Reschedule the event,
- Offer a substitute event or experience, or
- Extend equivalent value through future member benefits.
7. Membership Transfer
Memberships are personal and cannot be transferred, sold, assigned, or shared with another individual.
8. Exceptional Circumstances
Refund requests arising from exceptional circumstances may be reviewed on a case-by-case basis. Any decision to approve a refund, whether full or partial, is entirely at the discretion of MAD'B and does not create an obligation to provide refunds in similar situations.
9. Payment Disputes
If you believe you have been charged incorrectly, please contact us within 7 days of the transaction. We will investigate the matter and work to resolve any genuine billing errors promptly.
10. Policy Updates
MAD'B reserves the right to modify this Refund & Cancellation Policy at any time. Any updates will be published on our website and will take effect immediately unless otherwise stated.
Contact Us
For questions regarding cancellations, billing, or refunds, please contact: